Terms & Conditions

1. Who we are

The service on this site (the "Service") is operated by MonarqX (ABN 32 138 922 129), Sydney, Australia ("we", "us"). "You" means the business engaging us. The Service is offered to businesses, not consumers acting in a personal capacity.

2. What the Service is

We build and operate an administrative support system for your trade business — which may include drafting quotes and invoices from your rates and instructions, preparing payment reminders, tracking compliance deadlines, monitoring public tender listings, preparing document packs, and routing job information to your team. The exact scope for your business is set out in your build sheet and confirmed in writing before we start.

3. You stay in control — and responsible

• By default, material prepared by the Service (quotes, invoices, reminders, claims, tender responses) is issued as a draft for your approval. Where you instruct us to let a task run without per-item approval, items sent under that instruction are treated as approved by you.
• You are responsible for the accuracy of the rates, terms and business information you provide, and for the final content of anything you approve for sending.
• The Service prepares documents and tracks deadlines; it does not replace your own obligations under your licences, contracts or the law.

4. Not legal, financial or tax advice

The Service may prepare documents that reference statutory processes (for example, payment claims under security-of-payment legislation, or compliance notices). We are not lawyers, accountants or tax agents, and nothing in the Service is legal, financial or tax advice. You should obtain independent advice before relying on any statutory process, and we may recommend you do so.

5. Fees

• The Service is a flat monthly retainer, agreed in your build sheet, billed monthly in advance. Prices on this site are in Australian dollars and, unless stated otherwise, exclusive of GST.
• Month-to-month: no minimum term, no exit fees. You may cancel effective the end of the current billing month.
• The scope of your retainer is your agreed module mix. Material new work is quoted in writing before it is built.

6. The receipts guarantee

We measure agreed baseline numbers for your business before the Service starts, and provide a written weekly report against them. If, at the end of your first 90 days, the measured and documented value of the Service (time saved at your agreed labour rate, money recovered, and other wins recorded in your receipts ledger) does not at least equal the retainer you have paid for that period, we will credit you one month's retainer and you may cancel immediately, keeping the deliverables described in clause 8. This guarantee applies once per client, to the first 90 days only.

7. Your data and access

• We never ask for or hold your passwords or banking credentials. Where the Service needs access to a system (for example your accounting software), you grant it directly through that system's own user-invitation controls, and you can revoke it at any time.
• We never move, hold or control your money.
• How we handle your information is set out in the Privacy Policy.

8. Ownership

• Yours: your business data, customer records, phone numbers, rate book, and the documents produced for your business (quotes, invoices, capability statement, registers and runbooks). On cancellation we provide your data in a portable format and delete our working copies within 30 days, except records we must keep by law.
• Ours: the underlying engine, workflows, templates, prompts and know-how used to operate the Service, including improvements made while serving you.
• The maker's mark: where we build a public website or app surface for you, it carries a small "Made by MONARQX" mark. Removal of the mark is available as a paid option.

9. Service standards and third-party tools

The Service is operated using reputable third-party platforms (including messaging, email, AI-model and workflow providers). We choose and monitor these carefully, but we do not control them and are not liable for their outages. Automated drafting can make mistakes — that is why approval controls exist — and you agree the approval flow in clause 3 is your safeguard and ours.

10. Liability

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. Where our services fail to meet a consumer guarantee that applies, our liability is limited (to the extent the law permits) to re-supplying the services or paying the cost of re-supply. Otherwise, to the maximum extent permitted by law, our total liability arising out of the Service in any 12-month period is capped at the fees you paid us in that period, and neither party is liable to the other for indirect or consequential loss.

11. Ending things

Either party may end the engagement effective the end of the current billing month, in writing (email is fine). We may suspend or end the Service immediately for non-payment or unlawful use. Clauses 4, 8 and 10 survive termination.

12. General

These terms are governed by the laws of New South Wales, Australia. We may update these terms from time to time; material changes will be notified to active clients before they take effect. Questions: dylan@grafta.com.au.